Overview
When integrating with multiple data sources like GitHub and JIRA, it’s common for the same engineer to appear under different identities. Our platform allows you to merge these into a single, unified profile.Why Merge Users?
Combine Data
Integrate metrics from multiple tools
Accurate Insights
Get precise engineer-level analytics
Clean Reports
Eliminate duplicates in your dashboards
Steps to Merge Users
1
Navigate to the Users Page
Go to Admin → Users
2
Select the Users to Merge
Use the checkboxes to select multiple user entries that belong to the same person.
3
Click on Merging Actions
Open the dropdown labeled Merging Actions
4
Choose Merge
Select the Merge option from the dropdown
5
Confirm the Merge
You may be asked to confirm the merge action.Once confirmed, the selected users will be combined into one engineer profile.
How Does Merging Work?
Merging consolidates identities from multiple sources (e.g., GitHub, JIRA) under a single engineer. All activity, tickets, PRs, and metrics will be aggregated accordingly.Technical Details
Technical Details
When users are merged:
- All historical data is recalculated for the unified profile
- Integration source mappings are updated
- Unique IDs from each platform are preserved for data integrity
Unmerging Users
If you merged by mistake, you can reverse the action:1
Select the merged profile
Navigate to the merged user profile
2
Go to Merging Actions
Open the dropdown menu
3
Choose Unmerge
Confirm the unmerge action
Need Help?
If you’re unsure which users to merge, or if something doesn’t look right, contact support or refer to our troubleshooting guide.Best Practice: Before merging users in a production environment, we recommend testing on a small subset of users first to ensure data accuracy.